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FAQ
Registration
  1. What are the requirements to be the member of
    “My Horyee”?
  2. Why did my Member ID fail to be accepted during the registration?
  3. Why did my password fail to be accepted during the registration?
  4. Can I cancel my registration?
  5. What is the purpose of Email Verification?
Account Management
  1. What can I do if I’ve forgotten my Member ID?
  2. Can I change my Member ID?
  3. What can I do if I’ve forgotten my password?
  4. Why I can’t sign in?
  5. How can I change my company information after registration?
  6. Why did “My Horyee” terminate my membership?
  7. Can I reactivate my account which has been terminated?
  8. What is the purpose of sign out?
Trade Lead and Inquiry
  1. How many trade leads can I post in
    “My Horyee”?
  2. Why my posted trade lead did not show on “My Horyee”?
  3. Can I edit my posted trade lead?
  4. Why the inquiry email I received is unreadable?
  5. Can “My Horyee” resend the inquiry which I don’t receive?
Payment and Service Activation
  1. After my payment, when will the service be activated?

If you are still unable to find the answer, please send us your question by clicking Here.

Registration
  1. What are the requirements to be the member of
    “My Horyee”?

    We welcome anyone to join us, provided they are:
    - A legally registered company (can present a valid registration document when required); and
    - Information provided in the registration must be true and complete; and
    - One registration per company.

  2. Why did my Member ID fail to be accepted during the registration?
    Please ensure that your Member ID is between 4-15 characters, combined with letter (a-z) or number (0-9).

  3. Why did my password fail to be accepted during the registration?
    Your password must be between 6-15 characters, combined with letters (a-z), numbers (0-9) or hyphen (-). For security reason, we suggest you not to use Member ID or same character consecutively for password.

  4. Can I cancel my registration?
    Of course you can. If you don’t satisfy with our service or it didn’t fit your need, we’re welcome for your comment and feedback. To cancel your registration, please email us with your member ID and password. Once your identity has been verified, your account will be cancelled.

  5. What is the purpose of Email Verification?
    Email verification is to validate your contact email. It is to ensure that you are able to receive inquiry from your customer.

Account Management
  1. What can I do if I’ve forgotten my Member ID?
    You have to present a valid business document (such as a company letter with chop and business registration certificate) to prove your identity either by fax or email. We will send you the member information by email after your identity has been verified.

  2. Can I change my Member ID?
    This is for Premium Member only. If you want to change your Member ID after registration, please call or email us.

  3. What can I do if I’ve forgotten my password?
    Click “Forgot Password” on “My Horyee” and then submit your Member ID. Your password will send to your contact email shortly. Or, you can email us your Member I.D., company name, etc., your password will send to your contact email after your information has been verified by us.

  4. Why I can’t sign in?
    There may be several reasons why you can’t sign in, please check the following:
    – You have entered an incorrect Member ID and/or Password. Please ensure you haven’t leave a SPACE before or after your Member ID and/or Password ; or
    – Your membership have been terminated.
    If it can’t help to solve your problem, please contact us.

  5. How can I change my company information after registration?
    Please click “Company Information” on “My Horyee”, and then click “Modify”.

  6. Why did “My Horyee” terminate my membership?
    Your membership termination can be caused by:
    - Your company has registered more than one account; or
    - Your company information is incomplete or untrue; or
    - Your account has not being sign in over 90 days; or
    - You have violated the terms of Service, such as published content is untrue, non-business or illegal, sending junk email, etc.

  7. Can I reactivate my account which has been terminated?
    It will depend on reason of the termination. If it is caused by your account information is incomplete/insufficient, your account can be reactivate within the same day after we approved you resubmission.

  8. What is the purpose of sign out?
    Sign out function can protect your privacy especially if you’re using shared or public computer. We highly recommend you to sign out after use to secure your information.

Trade Lead and Inquiry
  1. How many trade leads can I post in
    “My Horyee”?

    Free member can post 10 trade leads.
    Premium member can post more trade leads.

  2. Why my posted trade lead did not show on “My Horyee”?

    Please check the following:
    -To keep quality trade lead on “My Horyee” only, we will delete the content which are duplicated, indecent, untrue, fraudulence, unlawful, etc

  3. Can I edit my posted trade lead?
    Yes, you can do it by clicking “Trade Lead” after you sign in to “My Horyee” . Now, you can click the link “Title” on the lead you wanted to make change and then confirm it by clicking “Edit” button.

  4. Why the inquiry email I received is unreadable?
    It is because the sender is using a different coding as yours. To avoid the coding problem, we suggest you to receive email through Microsoft Outlook which enables you to change the correct coding when the content is unreadable.

  5. Why I didn’t receive the inquiry which sent through the “contact Us” page of my website?
    It can be caused by:
    – Your contact email is not yet verify; or
    – Your contact email is not working properly. To find out the problem, please try the following: Replace your current contact email with a properly working email. Try to send a message through your
    “contact us” page. If you can receive the message from the new email account, which means that your previous email account has problem to receive email.
    P.S.: If you are using free email account such as Hotmail, Yahoo Mail, etc, please ensure the
    “spam mail filtering” is correctly setup.

  6. Can “My Horyee” resend the inquiry which I
    don’t receive?

    Regret, we don’t provide this service. However, you are able to view the details of the inquiry by clicking “Inbox” on “My Horyee” .

Payment and Service Activation
  1. After my payment, when will the service be activated?

    - If your payment is done through Bank Transfer, Postal Remittance, Cheque or Bank Remittance, please fax us the payment slip (for details, please refer to the Servive Order Form ). Normally, the service will activate within the same day we received your payment copy.

    - If you pay by credit card or PayPal, the service will activate immediately after the payment transaction is confirmed by the system.

If you are still unable to find answer, please send us your question by clicking Here.